Terms and Conditions
Cancellation Policy
Individual consultations are booked in advance due to the lengthy timing of the consults and therefore time is taken to schedule these appointments into our clinicians’ schedules. Therefore, if patients cancel with little notice or do not attend, we cannot offer that appointment to someone else.
Due to this , patients must cancel or reschedule their consultations with more than 48 hours’ notice to avoid incurring a cancellation or no show fee. This can be done by emailing [email protected]
Please Note: That if patient find it difficult to attend in person, we offer telehealth and phone consultations. We do understand that illness does occur, or an unexpected personal emergency arises. If this does occur and you are wanting to keep your appointment or reschedule, please contact Wholeness health as possible by emailing [email protected]
Individual consultations are booked in advance due to the lengthy timing of the consults and therefore time is taken to schedule these appointments into our clinicians’ schedules. Therefore, if patients cancel with little notice or do not attend, we cannot offer that appointment to someone else.
Due to this , patients must cancel or reschedule their consultations with more than 48 hours’ notice to avoid incurring a cancellation or no show fee. This can be done by emailing [email protected]
- If less than 48 hours’ notice a 50% cancellation fee will be charged on the patient’s credit card on Halaxy.
- If less than 24 hours’ notice or do not attend/ no show a 90% cancellation fee will be charged from the patient’s credit card stored on Halaxy.
Please Note: That if patient find it difficult to attend in person, we offer telehealth and phone consultations. We do understand that illness does occur, or an unexpected personal emergency arises. If this does occur and you are wanting to keep your appointment or reschedule, please contact Wholeness health as possible by emailing [email protected]
